Question 1

Do you ship handcrafted sarees and ethnic wear across India and internationally?

Accepted Answer

Yes. VStitch by Anjali Nanda ships handcrafted sarees, suits, lehengas and bridal wear across India and worldwide. Orders above ₹4,999 qualify for complimentary shipping, and every order can be tracked in real time once it's dispatched.

Question 2

How can I track my order after placing it?

Accepted Answer

Sign in and open My Orders to see live shipment status for every order — from Placed and Shipment Created through Shipped, Out for Delivery and Delivered — updated directly from our courier partner as it moves.

Question 3

How long does delivery usually take?

Accepted Answer

Most in-stock, ready-to-wear pieces are dispatched within 1–3 business days, with delivery timelines depending on your location. Made-to-measure and bridal orders are shared with an expected delivery window at the time of order confirmation.

Question 4

Can I cancel or edit my order after placing it?

Accepted Answer

If your order hasn't shipped yet, reach out to our support team as soon as possible via WhatsApp or email and we'll do our best to update the address, items or cancel it before dispatch.

Question 5

Is Cash on Delivery (COD) available?

Accepted Answer

Yes — Cash on Delivery is available on eligible orders, alongside secure online payment via Razorpay (cards, UPI, net banking and wallets). A PDF invoice is generated automatically the moment your order is placed, whichever way you pay.

Question 6

Is it safe to pay online on this website?

Accepted Answer

Yes. Every online payment is processed through Razorpay's encrypted, PCI-DSS compliant checkout, so your card and banking details are never stored on our servers. Cash on Delivery remains available wherever you'd rather pay in person.

Question 7

Do you offer discounts or festive sale codes?

Accepted Answer

We run seasonal and festive offers through the year — the latest active codes are always shown in the announcement bar at the top of the site, so check there or subscribe to our newsletter for early access.

Question 8

What is your return and exchange policy?

Accepted Answer

We offer easy 7-day returns from the date of delivery on eligible items, so you can shop with confidence. If a piece doesn't fit or isn't quite right, our support team will help arrange a return or exchange.

Question 9

How do I choose the right saree, suit or lehenga size?

Accepted Answer

Every product page lists the available sizes and colors with live stock so you always see what's actually in stock. For bespoke or made-to-measure pieces, our styling team guides you to the right fit from your own measurements.

Question 10

What if the size I ordered doesn't fit?

Accepted Answer

Get in touch within 7 days of delivery and we'll help arrange a size exchange or return, subject to the piece being unused and in its original condition.

Question 11

Are VStitch sarees and suits truly handcrafted?

Accepted Answer

Yes. Every piece is designed and finished by our in-house artisans, with many styles hand-embroidered using traditional Indian textile techniques — blending heritage craftsmanship with contemporary silhouettes.

Question 12

How should I care for a handcrafted or embroidered saree?

Accepted Answer

Embroidered and zari-work fabrics last longest with gentle, garment-specific care. We recommend dry cleaning for heavily embroidered or bridal pieces, and always following the care instructions listed on the individual product.

Question 13

Do you offer custom stitching or made-to-measure tailoring?

Accepted Answer

Yes. Beyond ready-to-wear collections, VStitch offers bespoke tailoring — from bridal lehengas to custom blouses — hand-finished by our artisans to your exact measurements and styling preferences.

Question 14

Do you have a bridal or wedding collection?

Accepted Answer

Yes — our bridal edit features handcrafted lehengas, Indo-Western sets and festive wear designed for weddings and celebrations, with private styling consultations available on request.

Everything you need to know before you shop

Orders & Shipping

Payments

Returns & Sizing

Craftsmanship & Care

Bridal & Customization

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